If the stroller breaks or somewhere defective while I’m using it. Does kenyone offer free Replacement?

Kenyone value our customer. When you have a problem with our product, try to contact Kenyone by email or official mail on manual. We provide free replacement parts within 2 years. For more than two years, we can also negotiate a settlement.

How to contact Kenyone Store? I couldn’t find the entrance.

If you purchased our product, login your account>Your Orders>Find the order>Contact Seller>Choose the reason>Send

If not yet, below the shopping cart>Kenyone Store>Aska question>Select>Other>Nevermind, I’m all set>Send Message>text>Contact the Seller

What’s the protuding blunt needle shaped item on both sides of the carrier? What’s the side bar?

Hello, the two pins are for connecting the anti shack lock bar – an oblong keyhole shape lever that pivots on the left stroller arm. This is available on both sides. We designed this to enhance the stability of the product.

Does the front wheel have a directional device? How to use it?

We need to turn the small black protuding square backwards. Keep it on a track with the orientation device. Press down and let the device pass through the black protuding square. Redo the other position. Thus the stroller can only move forward.

How much weight does this stroller actually hold? The pamphlet says 33 lbs but advertising 60 lbs, which is it?

You need to compare the inner dimensions. Made of reinforced aluminum. Withstand 80lb no problem. Even the underneath basket can carry 60lb. If it is two stronger bulldog, 60lb no problem, but for example, a very thin large hound, may not fit 50lb.